Phone Scripts

Opening: Hey Client’s Name, I pulled up a few plans here that I think you will like. Are you familiar with AETNA? They are the third largest health insurance company. National General is the administrator of this plan - they take care of all of the billing and customer service.

Product (Dr. visits/Urgent Care): Short Term Major Medical ( Allstate, Pivot, UHC): With this plan, you get unlimited urgent care. You mentioned that you visit the doctor’s only a few times a year. This plan will give you the network discount, so for a doctor’s visit you can look to pay around $60. In the event you need doctor’s visits, we can add those to your plan.

Product (Deductible): Major Medical This plan has a $5000 deductible with 100% co-insurance. However, this plan comes with a rider that pays off your deductible for you in the event of any accidents, sicknesses or critical illnesses.

Product (Critical Illnesses): Are you familiar with AFLAC? This plan provides a $30k critical illness benefit that has a lump sum payout in the event you are diagnosed with a critical illness.

Product (Dental): That also includes Dental which provides preventative services twice per year; such as cleaning, xrays, etc.

WRAPPING UP: This is a full comprehensive plan that I am able to provide to you because of your good health. Do you have any questions for me? (response)
The price is:______________

CLOSING: Do you want us to explore any other options or are you happy with this plan? You mentioned you would like the plan to start immediately.
What we’re going to do is submit an application - it should take a few minutes. I am going to ask you a few medical questions and set up your payment. Now I have your information as…..

If you get an objection on setting up payment, remind the customer that the plan is based on the fact that they are healthy and you will not be able to guarantee the price without putting in a soft application. A soft application will lock in their price.